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FAQs

DELIVERY

How does delivery work?

As soon as an order is confirmed, we begin the process of pulling, packing and dispatching your product. A confirmation email with a tracking number will be sent to you.

Where do we deliver?

We deliver countrywide throughout South Africa.

When can I expect my order?

You should receive your order within 5-7 working days.

*If you have an urgent order please contact us and we'll do our best to deliver it to you as soon as possible.
* Delivery times are based on product availability at time of request

What happens if I listed the wrong address or want to change the address?

If you entered the wrong address, please contact us as soon as possible at info@gopals.co.za or call us on 0313052981. If the order was placed more than one day prior to your request and we cannot cancel it, then you will be charged

Will my parcel be safe?

Yes. Each product is packed within protective bubble wrap for extra protection. Our couriers take great care when handling parcels.

How much do you charge for delivery?

Flat rate of R99 applies to all major cities. Deliveries in Durban are free.

Do you ship internationally?

If you want to order a product to be shipped internationally, you are welcome to email us at info@gopals.co.za for a quote and we will try our best to get it to where you are.

RETURNS

We believe that you will be 100% satisfied with your product, but occasionally you may need to return an item. You can return it to us within 7 days of receipt if it is in its original condition, completely unused, and suitable for resale. When returning items to us, please ensure the product is well packaged and protected from damage in transit. You will be responsible for the item or items until they reach us.

Please contact us at orders@gopals.co.za or call 031 3052981 before returning the product.

Return Address

Gopals Bags & Luggage

417 Anton Lembede Street

Durban, Kwa-Zulu Natal

4001

How long do I have to return an order?

You will have 7 days to return a product.

EXCHANGES

How do I exchange my order?

Exchanges can be made on a like-for-like basis, this means a different size or colour of the same product. If you would like a different product, please email us at info@gopals.co.za. Exchanges will be done within 7 days.

REFUNDS

What are the steps?

If, for whatever reason you are not entirely happy with your purchase, please contact us at orders@gopals.co.za or call 031 3052981 and have your order number with you. Refunds are subject to inspection of the product before confirmation will be given.

How much will I be refunded?

In the case of a refund, 100% will be refunded for orders made by EFT but it may be the case that only 95% will be refunded for orders paid by credit card (due to the banks 5% merchant fee).

*Gifted products can only be refunded to the original purchaser as it is they who made the purchase.

DEFECTED ITEMS

We are committed to product excellence and stand behind the quality of our products, although, from time-to-time manufacturing faults can and do occur. We guarantee all items for a period of 6 months from the purchase date. Items that are damaged as a result of airline damage, excessive or poor/improper use are not considered faulty. 

If you think your product has a suffered a manufacturing fault please contact us on orders@gopals.co.za and quote your Order Number.

PRODUCT QUERIES

I am not sure what size suitcase or laptop bag to order?

On most product pages there is specific sizing information. If you are still unsure of what size you will need, contact us on info@gopals.co.za.

When do products come back into stock?

The nature of many of our products is that very limited are manufactured. If we are out of stock of your item, we will do our best to get it for you. We will keep you updated.

For other queries, you can contact our Customer Service Department on info@gopals.co.za or call us on 031 3052981 and have your Order Number on hand. Our Customer Service Department is open Monday to Friday from 8 a.m. to 4:30 p.m. and Saturday from 9 a.m. to 2:00 p.m.

COLLECTING FROM A STORE

Once we have processed your order, we will contact you to find out which one of our stores you would like to collect your purchase from. Please bring along proof of identification and a printout of your order confirmation.